Special show – and video! We recorded a video version of this podcast. You can view it at https://killingit.smallbizthoughts.com. Or on YouTube on the Small Biz Thoughts channel (https://youtube.com/smallbizthoughts).

In this episode, we take a look at technology in the year gone by and what it means for the year ahead. So, we’re breaking away from the strict timing and 3-topic format.

AND we recorded the video of this podcast:

First up: What’s the status of our big pizza/burrito delivery race? Delivery improved on many fronts in 2020. But none of us took delivery of a burrito! No visible progress, although technology is inching forward

That morphed to a discussion of how much of the “changes” from 2020 will stick? How much of the pandemic-centric behavior is preferred in the long run? How much business travel will return, and how soon?

We certainly learned a lot about location independence and remote work in 2020. Over time, people actually started stretching a bit and adding creativity to the remote component.

In all of this, there’s still a human component to the changes. That will certainly affect the speed and nature of any return to the in-person world that emerges in 2021.

Then we looked at . . . the things we totally missed. What did we not see coming a year ago. One biggy was the visibility of our industry to legislatures. It looks like 2021 will be a year of increasing regulation.

Another is the nature of cybersecurity. Ryan was hoping that we’d stop selling on fear, but fear seems to be the future. But, on a positive side, a lot of clients have finally seen true value in the money they spend on technology. Many IT service providers are enjoying great success.

The barrier to entry in IT is higher than it used to be, and true competence is noticeably more difficult than ever. The era of the amateur are over.

A final umbrella discussion is on the changing nature of the supply everywhere, at every level. The problems with JIT (Just in Time) delivery have never been more obvious. Will companies build a little slack into their systems.

Again, our discussion turns to percentages. Some will; some won’t. What lessons will be learned?

. . . We had a great time making this show. We hope you enjoy. Please like, share, subscribe, and send us any questions you have. We have a question form at https://killingit.smallbizthoughts.com.

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Check out this episode!